White Papers
CMDB: Cornerstone of ITIL-based Integrated Service Support
A CMDB, when used in support of ITIL® best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.
Manage IT from a Business Perspective: Integrate and Automate Best Practices from the Latest ITIL Book
One of the focuses of ITIL® is on managing IT resources from the perspective of what is important to the business. Business Service Management (BSM) solutions from BMC Software can help you make the most of your resources and investments. Learn more.
Streamlining Service Request Processes: A Key to Business Success
Service request management allows people to find services they need by enabling resources to be delivered quickly, effectively, and at lower cost. It also reduces business risk and gives management greater insight into service delivery quality and costs.
BMC Software Solutions Integrate and Automate ITIL Best Practices
ITIL® - IT best-practices - defines common terminology and provides a common language to deliver quality IT service. This comprehensive guide from BMC Software provides direct links from specific ITIL disciplines to the BMC solutions that support them.
Additional White Papers
Can You Really Get ITIL Out of the Box?
Are you ready to take on an ITIL® implementation, but still skeptical of its promise? You don't have to be. This paper from BMC® Software examines the methods and technology issues associated with getting ITIL up and running in your organization.
Strategies to Maximize IT Business Value Automate and Optimize ITIL Processes
To maximize the value of IT, you must optimize the IT processes based on a business-aware process. Business Service Management (BSM) is the most effective approach. Learn how organizations that have begun BSM implementations are reaping the benefits.
ITIL and CMDB Synergy: Enhance Service Management
Discover how a CMDB can help you manage your infrastructure more effectively. The combined power of a CMDB and ITIL® can help your organization achieve effective, consistent management across all IT services.
